RetraCare+ Warranty
The RetraCare+ Warranty is crafted to give you complete confidence in the durability and reliability of your Retra Flash products. Built to withstand the toughest environments, our Retra Flash strobes are designed as dependable companions for any adventure—from deep-sea explorations to demanding photography conditions. However, even the toughest gear can encounter unexpected issues, and that’s where RetraCare+ comes in.
Our extended warranty provides up to 5 years of coverage for all 3rd and 4th generation Retra Flash strobes, including the Pro X, Prime X, Prime+, Pure, and Pro Max models (when purchased with Supercharger or Booster). This coverage applies to products delivered after May 1, 2021, and reflects our commitment to quality and belief in our products’ longevity, letting you focus solely on capturing incredible images.
Warranty Coverage and Benefits
These warranty extensions begin after our standard 1-year Worldwide Retra Warranty on all products and 2-year Worldwide Retra Warranty on Retra Flash models, which is extended by an additional 6 months when purchased with a Supercharger or Booster. During the extended warranty period, Retra UWT will repair any manufacturing defects, such as a sealing issue that could allow water into the main strobe compartment. For products deemed irreparable (total loss), we will issue a voucher for the product’s residual value. The residual value decreases by 1% per month of ownership. For instance, if a product was purchased 36 months ago, its residual value would be 64%, and Retra UWT will issue a voucher worth 64% of the original price. The voucher is valid for one year, can be used exclusively in our online shop, and is non-refundable for cash. It is also transferable, allowing you to sell or gift it if desired.
Exclusions from Coverage
The RetraCare+ Warranty excludes damage resulting from serious misuse, significant neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, or corrosion. Normal wear and tear, transportation damage (e.g., by airlines), flooding of the battery compartment, cracked lamps, and storage in excessively dry conditions below 40% humidity (such as in dry cabinets) are also not covered. Additionally, improper or incorrectly performed maintenance or repairs will void the warranty. Please note that shipping costs for products sent in for service are not covered under the warranty.
Transferability
The RetraCare+ Warranty is tied to the product, not the owner, making it fully transferable. This adds resale value if you decide to sell your Retra Flash on the second-hand market, ensuring continued coverage for the new owner. For products purchased through a reseller, the warranty period begins from the date the product is shipped from our facility to the reseller.
With the RetraCare+ Warranty, you can trust that your strobe is protected, supported, and ready to perform, wherever your journey takes you. Invest in extended coverage and enjoy years of worry-free operation with your Retra Flash.
Standard warranty conditions apply.